“Da evitare assolutamente se non si vuole rimanere in strada”
On the day we were supposed to check in, no one showed up to greet us. We couldn’t even check in, and we were also denied the ability to finish payment: the card payment was marked “rejected” with no explanation or alternative offered, and cash payment was likewise refused. We repeatedly tried to contact the property at the listed number, but only a recording asking us to leave a message answered. No one ever returned the call and no assistance was provided. We were literally abandoned on the street with a confirmed reservation and no support from the property. After losing time and enduring significant inconvenience, we had to find another place on our own via Booking. Fortunately the new place welcomed us immediately, allowing us to pay and check in without problems. This kind of conduct is simply unacceptable for anyone in the hospitality industry. We suffered a serious service failure that ruined the start of our stay and should never happen to a customer with a properly confirmed reservation.
MicheleVor 4 Monaten