“A very disappointing experience from the beginning, with misleading photos, unexpected additional charges, and poor cust”
Honestly, nothing stood out as good during my stay. I was disappointed from the start because the suite and facilities I expected were not what I had booked, and the reception staff’s handling of the situation made it worse. I’m writing this to warn other travellers. I booked and paid in advance for a 4‑night stay in a Junior Suite with Pool Access, mainly because the photos showed a cooking area, which was important to me. When I arrived, I was shocked to find that the cooking area was missing from the suite I received. Even more frustrating, I saw the suite type I had originally booked, but I wasn’t given it. Instead, I was told I would have to pay an additional 6,800 THB to move to a suite with a cooking area. I can’t understand why I should pay extra for facilities that influenced my booking decision, especially after already paying for my 4‑night stay in advance. I wasn’t asking for a free upgrade; I simply expected the property to provide the accommodation and facilities I believed I had booked. The reception staff’s response was also disappointing. Rather than listening to my concerns and trying to find a reasonable solution, they simply directed me to contact [missing contact], leaving me to deal with the problem myself. As a result, I spent approximately $180 on an international phone call in an attempt to resolve the issue. Despite contacting both the property repeatedly, my complaint was never resolved satisfactorily. I continued sending messages, but I felt my concerns were being ignored by both parties, with no acceptable solution offered.
Munther·Vor 2 Wochen