Alan Xafira Deluxe Resort & Spa-ULTRA ALL INCLUSIVE

I had a lovely stay at this hotel and the price was worth every cent. The only thing that could improve is having more staff on hand.

Alanya·Vor 2 Wochen

“Güzeldi eglendik”

Everything was good, the pool and the service by the sea were excellent, but hygiene was a bit lacking—there were many flies in the restaurant, for example.

Kemal·Vor einem Monat

“Nem ajánlom!!”

The weather was fine, but the accommodation turned out to be a major disappointment. We expected a much higher standard from a hotel of this category. Problems began upon arrival: our room key card didn’t work, so we couldn’t enter, and the TV was also non‑functional, requiring a service call. Cleanliness was a serious issue—the room wasn’t properly cleaned, the blanket was in poor condition, and sunflower seed shells were left in front of the door for two days. The restaurant also had repeated cleanliness problems, and the menu was very limited; we often ate the same dishes for lunch and dinner, and the food quality was unsatisfactory. The internet in the room was practically unusable, which should be a basic service for a hotel of this class. Other amenities failed too: we wanted to play billiards but the table wasn’t working, the pool closed at 18:00, which was too early for us, and the beach was disappointing—rocky, almost impossible to walk comfortably without proper footwear, and the cocktail we ordered at the bar was so strong it was almost inedible. Overall, the lack of cleanliness, food quality and variety, and the failure of services made us feel the hotel didn’t meet the level we expected, and we would not choose it again.

Antónia·Vor einem Monat

The hotel’s proximity to shops was a plus, but the reception was unprofessional when my wife was called “girlfriend.” The bed sheets were dirty and had to be changed; the toilet had urine stains and a strong urine smell, though staff cleaned it right away after I reported it. The room’s air conditioning didn’t work, making it swelteringly hot at night, and we couldn’t open the balcony door because cigarette smoke from neighboring balconies would rush in. We were non‑smokers. They offered to move us to a room on the far side of the hotel, but we declined since we only had a few hours left and it wouldn’t be worth the hassle.

Richard·Vor einem Monat

“Tres bien”

From breakfast to dinner everything was perfect. The bar was a bit slow, but I didn’t find the wait too long despite some comments. The lack of staff and tourists’ hygiene issues detracted from the experience.

Talpau·Vor einem Monat