The Book Factory Hostel by gaiarooms

“Centrico y tranquilo”

The location is perfect—close to the city center yet very quiet. The quality and price are excellent. Everything was fine.

Marcos·Vor 3 Wochen

Everything was spotless and clean. The downside was sharing the space with 16 other people; several men were snoring loudly, making it hard to sleep.

Emma·Vor 3 Wochen

I had a very unpleasant experience, both because of what happened and the way I was treated. Around 8 am, while I was sitting on the toilet, large pieces of the bathroom ceiling fell and kept dropping. There were visible signs of dampness, so the ceiling clearly showed a lack of maintenance. What upset me most was the lack of empathy and politeness in the response. When I reported the incident, the receptionist said, “We can’t talk to the walls to know if they will fall or not.” That comment was completely inappropriate for an incident that endangered my safety. The initial offer was to clean the bathroom so I could shower and then consider a room change. I had to insist on a transfer at that moment, even though debris was still falling. As a guest, I expected well‑maintained facilities and, for an issue of this severity, respectful treatment and an immediate solution. I left deeply dissatisfied with what happened and how my complaint was handled.

Sandra·Vor 3 Wochen

La amabiliada del personal y la ubicacion. No funcionaba el aire acompañado

Mayte·Vor 4 Wochen

“No volvería a quedarme ahí!”

The rooms are very small, with only one window, and the floor lighting at night made it uncomfortable to sleep.

Gonzalez·Vor 4 Wochen