WelcomHeritage Mandir Palace

“Prix élevé pour un établissement qui n'est pas à la hauteur d'un 4 étoiles indien”

We were welcomed by Deepak, who was attentive to our comfort. The concierge showed us the museum before we left, but most rooms were closed due to low season. The terrace offered a nice view of Jaisalmer Fort, yet the overall service didn’t justify the price. The room was rustic, bathroom fixtures were low‑grade, and cleanliness was average (the toilet photo on arrival confirmed this). The pool was often dirty with pigeons, and we had to request cleaning 30 minutes ahead of time; Deepak even had to ask a colleague repeatedly. In a 4‑star hotel, hygiene shouldn’t depend on special requests. The on‑site dinner was disappointing with few options and high prices compared to nearby restaurants, so we’d rather eat out. Breakfast was very basic, and the server, while friendly, lacked professionalism. Our stay didn’t live up to a palace, especially compared to other 4‑star hotels in Rajasthan, including those in the WelcomHeritage group.

Alexandra·Vor 2 Monaten

The hotel sits in a small heritage palace with beautiful interiors. The room was well equipped and kept tidy, and the staff were helpful and attentive. The pool was very nice. However, the lobby felt dark and cramped, not welcoming. We arrived in early August and were told the spa was closed because it was off‑season. The whole place seemed sleepy, and we had to order dinner a few hours in advance, specifying the exact time for both dinner and breakfast.

Amos·Vor 2 Monaten

“Un palais !”

The hotel is located in a real palace, and the place is absolutely amazing. From the moment we arrived, we were charmed by the unique history and atmosphere. The room was comfortable but simple, and could use a small refresh to match the exceptional setting. Breakfast was served near the pool, in the newer part of the hotel that’s currently under construction for new rooms. That extension is probably practical but will likely lack the charm of the historic palace. Breakfast was very good, with two servers who were especially attentive and eager to meet our wishes. We didn’t try other meals because we were the only guests staying at that time. A great address, especially for the unique experience of sleeping in a real palace and enjoying its timeless atmosphere.

Martial·Vor 2 Monaten

The Mandir Palace building is beautiful and relatively clean, full of character. A staff member who looked after us during breakfast, lunch, and dinner was exceptional and made us feel genuinely welcomed—he really stood out and enhanced our stay. The overall experience fell short in several areas: Wi‑Fi was poor, the pool was unclean, and service in general was lacking. In the reception/communal area, the lights were off, leaving us in the dark for about an hour while waiting for our train, which was disappointing. Repeated calls and messages after we left asking us to leave a review left a negative final impression. The reception staff could benefit from better training to ensure guests feel more welcomed and attended to.

Tom·Vor 6 Monaten

The location and overall ambiance of the hotel were great. The breakfast, room TV connection, and channel selection were limited, which was a drawback.

Rajib·Vor 6 Monaten