“Terrible experience – would not recommend!”
We booked four rooms for a brief stopover before heading back to the UK. Arriving at 11 am, just an hour before the stated 12 pm check‑in, none of our rooms were ready. We came back at 6 pm and still had to go through a drawn‑out check‑in. When I finally entered my room it was filthy. The staff blamed other colleagues for handing us the wrong key, then claimed the room had an air‑conditioning problem. Why would a key to a dirty room with a known issue be given to a guest in the first place? I was moved to a disabled‑access room on a different floor from my family. That room had sinks that were extremely low, multiple flying ants, no hot water, a showerhead holder fixed too low, and no towel rail. To make matters worse, I got locked inside the toilet for 20 minutes! I could only call for help because the disabled room had an emergency telephone. Imagine if I had been in a normal room without one? I could have been trapped much longer. The staff eventually opened the door and walked away without even apologising. They then rang the room bell, even though I was still trapped inside the toilet and unable to open the main door. We were offered another room, but we were only staying for less than six hours before our flight, so moving rooms again was hardly a solution. The lack of organisation, cleanliness, basic facilities and, most importantly, concern for guest safety was shocking. We received no apology or accountability for what happened. Avoid this hotel. What should have been a simple stopover turned into a stressful and distressing experience.
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