“Nothing like the photos. Filthy room and still waiting a refund”
The property looked charming in the photos. Unfortunately, nothing could have been further from the reality we found when we arrived. The level of cleanliness was simply unacceptable. The room was filthy: the upholstered headboards, bed frames and cushions were covered in visible stains and marks, there was dust throughout the room, and even the bed linen was dirty. We asked for replacement linen, only to find that the replacement was stained as well. The shower showed significant rust and limescale, and there were small insects on the bathroom window curtain. We stayed for barely two hours before deciding that we simply could not remain in the room. The amount of dust triggered asthma and we had to leave. The way the hotel handled the situation afterwards was equally unacceptable. I repeatedly requested a refund. The hotel initially told me that the refund had to be approved by . When I contacted , they explained that it was in fact the hotel that had to process the refund. Since then, I have requested it several times, and has also contacted the hotel on my behalf, as they have confirmed to me. More than two months later, I am still waiting for my refund. The photographs on the listing bore very little resemblance to the condition of the property we actually encountered. Based both on the appalling dirt and on the way our complaint and refund have been handled, I would absolutely not recommend staying here
SusanaVor einer Woche