Nothing, because the kids and I were left outside and not checked in. In short, beware of booking a villa here – you might end up on the street! The story: In June 2024 I booked a villa for one night in November 2024. I asked how many beds the villa had, since we were a family of four with two children, and they replied that the entire villa was ours. I paid in full on November 2. On November 10 at 3 p.m. I arrived with my family. The place was surrounded by construction. I tried to call the number in the booking, but no one answered for an hour. After an hour of waiting from another room, the owner called me and said that the villa had been booked by someone else for that night and was currently occupied, and that they had no record of our booking or payment. They told me that the reservations and payments were not visible to them, and that it wasn’t their fault. They offered to cancel the booking and promised a refund within ten days, and wished us good luck while suggesting we find another hotel. Thanks for that. Apparently the owner sold the hotel to someone else at a higher price. In the end we booked a room elsewhere.
SergeyVor einem Jahr