Tropical Resort Tocaima

“Cálida y Acogedora”

It’s a welcoming place with a calm atmosphere, perfect for couples and families, and it’s close to the Tocaima bus terminal; the service was very attentive and available. Even though it rained a lot during that period, it didn’t stop us from enjoying the hotel and the city. The power went out regularly, probably because of the rain in Tocaima at that time, and some parts of the hotel are still being renovated, which caused water leaks during the rainy season.

Juan·3 εβδομάδες πριν

The comfort was great, and everything else I liked.

Anichiarico·4 εβδομάδες πριν

“EL HOTEL NO RESPETA LA RESERVACION QUE SE HIZO POR BOOKING.”

Llegamos al hotel con mi familia a las 6:30 de la tarde, y la recepcionista nos informó que no teníamos reserva y nos quería acomodar en una sola habitación y pagando casi lo mismo por lo que habíamos hecho la reserva para dos habitaciones por Booking. El hotel no respetó la reserva que teníamos confirmado con Booking. Llegamos al hotel con mi familia a las 6:30 de la tarde, y la recepcionista nos informó que no teníamos reserva y nos quería acomodar en una sola habitación y pagando casi lo mismo por lo que habíamos hecho la reserva para dos habitaciones por Booking. El hotel no respetó la reserva que teníamos confirmado con Booking

Jaime·4 εβδομάδες πριν

The staff were very friendly, but there were too many insects and cockroaches that kept entering the rooms.

Yolima·4 εβδομάδες πριν

“La atención”

They should provide better service, and there’s a lack of customer facilities.

Edgar·4 εβδομάδες πριν