“Chambre non conforme à la réservation”
The site was beautiful, but the room didn’t match the reservation: we had booked, with a group of friends, two luxury rooms for 3 nights, each with two Queen‑size beds and a lake view; the listing clearly stated a bathtub in the bathroom. On arrival, our friends’ room had a large bathroom with a window, bathtub, shower, and double sink (about 14 m²), while our room had no window, only a shower and a single sink (about 5 m²). Management replied that the listing was wrong and the bathtub wasn’t guaranteed; the last available room had been given to a client the night before who had requested it! It’s surprising that both rooms were charged the same price, and if we hadn’t been two couples we wouldn’t have noticed the difference. The hotel (factory) hosts many groups, and the food at the restaurant is mediocre and expensive (catering). The breakfast line is annoying.
Thierry·Πριν μία εβδομάδα