The Grayson Hotel Miami Downtown

“Hôtel choisi pour notre lune de miel, très décus de l’expérience client”

We loved the location and the view, but the customer experience was disastrous: the bay‑view option is not recommended because we could hear car noise from the room. We booked a stay with breakfast at $22 per person, yet on two days we couldn’t have it, so we asked the manager who kindly agreed to credit those two days to the remaining days. When we arrived for breakfast, the staff were unfriendly and refused to give us breakfast even though the manager had ordered it and our ticket entitled us to it. The service on the third floor doesn’t deserve a 4‑star rating, and being treated like a spectacle in front of everyone is disrespectful and unprofessional. We were not respected during this stay, and the guest is not at the center of their interest. Given the hotel’s price and the customer experience, I do not recommend it.

Natacha·4 εβδομάδες πριν

Everything was very good.

Mojica·4 εβδομάδες πριν

“It was ok for cruise days. I don’t know for a longer stay.”

I liked that it was close to the cruise port and I could see Virgin Voyages from my balcony. It was a little dingy, with stains on the couch area and on the bathroom floors.

Danielle·Πριν ένα μήνα

“foi ok, atendeu a necessidade.”

The room had a view. The room was meant for a person with a disability, and the bathroom drain had a VERY strong sewage smell, horrible.

Yago·Πριν ένα μήνα

“Convenient location, just a lot of outside noise.”

It was within walking distance to Bayside Marketplace or a short drive to Miami Beach and Little Havana. There was a stain on the mattress cover. When we mentioned it to the front desk, they said they would have someone remove it and deep‑clean our room while we were out for the day. When we returned, the mattress cover was still on the bed and the room had not been deep‑cleaned, as dust was still on surfaces. They did rebate me the resort fee, though! It was in the heart of downtown, so a lot of horns and traffic noise blew all night long.

Carjetta·Πριν ένα μήνα