“Eine absolute Katastrophe – unfreundliches Personal und überhaupt nicht wie beschrieben”
The hotel did not match what was shown in the description or pictures at all. We were very disappointed upon arrival; everything looked dirty, unkempt and gave no welcoming impression. The worst part was the very unpleasant, moldy smell that could be felt throughout the hotel. Under those conditions we felt so uncomfortable that we never checked into the rooms. On top of that, the staff were very unfriendly and unhelpful. Instead of showing understanding for our situation, we felt our complaints were not taken seriously. The reality on site had very little in common with what we saw in the booking. We left without ever using the rooms and it was a very bad experience for us. We definitely would not book this hotel again and cannot recommend it based on our personal experience.
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