Mercure Hyderabad KCP Banjara Hills, An Accor Hotel

“Great”

On my return day to the airport, the early‑morning takeaway breakfast was provided, which I appreciated. They only gave me one key, making it a bit difficult to use the lift.

Abdul·Πριν ένα μήνα

“The restaurant staff were nice and polite and provided good service.”

The hotel’s proximity to various shopping areas was a plus. The front desk staff could have been a little more hospitable.

Kambhampati·Πριν ένα μήνα

“Make one Roboot in the reception desk better than all you useless human employee”

⭐ 1/5 — Extremely Disappointing Experience The hotel is clean, but unfortunately, cleanliness cannot compensate for the way guests are treated by the reception staff. This was not my first stay at this hotel, but it will definitely be my last. On the day of my departure, there was a public holiday in India, and I was unable to exchange my US dollars into Indian rupees through the usual exchange services. I had a flight to catch and clearly explained the situation to the reception staff. Instead of showing basic flexibility or helping a returning guest find a reasonable solution, they refused to accept US dollars and rejected every alternative solution I suggested. The situation became extremely stressful because their lack of cooperation could have delayed me and potentially caused me to miss my flight. What disappointed me most was that they eventually offered to accept my US dollars only at INR 85 per USD, while the prevailing exchange rate was approximately INR 93 per USD. In my view, this was an extremely unfair exchange rate, especially considering that I was under time pressure and had limited alternatives because of the holiday. I felt that my difficult situation was being taken advantage of rather than handled with the professionalism, honesty, and hospitality that a hotel should provide. A hotel is not just a clean room. Hospitality means respecting guests, cooperating with them, and helping them when they face unexpected difficulties — not making their situation more stressful. I have stayed here before, but after this experience, I will not stay here again. Based on my experience with the reception staff and the way this situation was handled, I cannot recommend this hotel to other travelers. ⭐ 1/5 — Extremely Disappointing Experience The hotel is clean, but unfortunately, cleanliness cannot compensate for the way guests are treated by the reception staff. This was not my first stay at this hotel, but it will definitely be my last. On the day of my departure, there was a public holiday in India, and I was unable to exchange my US dollars into Indian rupees through the usual exchange services. I had a flight to catch and clearly explained the situation to the reception staff. Instead of showing basic flexibility or helping a returning guest find a reasonable solution, they refused to accept US dollars and rejected every alternative solution I suggested. The situation became extremely stressful because their lack of cooperation could have delayed me and potentially caused me to miss my flight. What disappointed me most was that they eventually offered to accept my US dollars only at INR 85 per USD, while the prevailing exchange rate was approximately INR 93 per USD. In my view, this was an extremely unfair exchange rate, especially considering that I was under time pressure and had limited alternatives because of the holiday. I felt that my difficult situation was being taken advantage of rather than handled with the professionalism, honesty, and hospitality that a hotel should provide. A hotel is not just a clean room. Hospitality means respecting guests, cooperating with them, and helping them when they face unexpected difficulties — not making their situation more stressful. I have stayed here before, but after this experience, I will not stay here again. Based on my experience with the reception staff and the way this situation was handled, I cannot recommend this hotel to other travelers

Abdullah·Πριν ένα μήνα

Très bon rapport qualité prix avec des standards internationaux un personnel très aimable et arrangeant. Les chambres vue lac donnent sur une grande artère (2x3 voies) et une voie de chemin de fer surélevée très bruyantes

Michel·Πριν ένα μήνα

The location is great for business travelers in the city. The food quality could be better.

Ronald·Πριν ένα μήνα