“Nicht richtig gut gelaufener Aufenthalt im Hotel Altes Badehaus”
The Altes Badehaus hotel is well renovated and my room was very spacious. Everything expected in a hotel of this category was present, except the TV was a bit tricky to navigate when searching for a specific channel. The room was very clean and the mattress was excellent with no signs of wear. The hotel offers a small private parking spot in the courtyard, and alternatively a public, paid (!!!) parking lot directly behind it. A staff member from the lower part of the hotel complex personally greeted me, climbed the stairs to the upper floor, was very warm and friendly, and explained everything clearly. The Altes Salzamt, which is part of the Altes Badehaus hotel and houses the breakfast room, is about 100 m from the hotel complex. This distance is not apparent when booking and is fine on sunny days, but if it rains you have to walk those 100 m down a long staircase under an umbrella, if you have one. The room key works only for a lower entrance, not for the door that lets you reach the house almost at ground level via a bridge; that door is open during the day but locked at night. Very negatively, there was no hot water in the shower. The manager/director’s explanation that my room was the last in the ring line and that water needed to run a bit longer was wrong, because hot water was immediately available at the sink. It stayed cold and I could only go to breakfast shivering. The manager/director seemed indifferent and dismissed me at breakfast with the remark, “Ah, someone must have forgotten to turn it on.” An absolute absurdity, and no discussion was entertained. I definitely expected and felt a gesture of goodwill was necessary. Breakfast also received a lower rating, even though more or less everything that is usually available was there – but nothing more. Almost everything (with a few exceptions) was offered in pre‑packaged items, the sausage and cheese selection was very simple and thin, the scrambled eggs were in a small, unheated plastic container, and the rolls looked like they had just come from Aldi/Lidl, not regional. I hope the hotel takes some time to think about what could be improved next year.
Grottenolm·4 εβδομάδες πριν