“Disappointed”
We have stayed here many times and usually book a mobility room, as we do! Normally we get room 106, but this time we were given a standard room 211. When I gave my credit card, even though we had paid with points, it was charged and the lady had to refund it. When I questioned the room being a standard room she gave a BS story that they overbooked and Special Olympics was there and checked out! That was not true as I’m part of Special Olympics and the summer games have been over since June, on top of it all I booked this room a few weeks ago! No accommodation whatsoever, she was going to call her manager and didn’t! Then in the morning when checked out it charged my card again then refunded it! Never been so disappointed until this stay!
Maul2 μήνες πριν