Super Collection O Ruby Formerly Hiland International

“Probably a good hotel, but their lack of communication creates confusion for the hotel guests”

The stay was as it should be. Comfortable and gives a shade for the days we were in Kolkata. The lack of communication is high at this property. - At check-in, they should say about how the breakfast would be given, which was included in the price. Most travelers find a breakfast buffet in the stay. Since this hotel serves on demand by order, this should have been conveyed, so the hotel guests can prepare their morning schedule accordingly. My parents had to leave without breakfast when they knew very late that they had to order and there was no quick service too, they had to leave for their appointment at the visa office. - When we conveyed about this experience, the hotel manager said that the Snacks will be provided in the evening as a cover up for the breakfast bad experience, the manager's tone was not even sounding apologetic, rather they were just behaving as the cover up snacks was a freebie given by them. I was mere accepting mistakes can happen, but it would be nice to have a suggestion from us that it could be explained how breakfast is given at the hotel. Even after all this, the hotel staff was not aware of any such promise. So lack of communication is seen between the manager and the hotel staff

Satyajit·Πριν ένα μήνα

The property had a pleasant atmosphere, but the bathroom gate was broken, the bed was not clean, and the sofa was poorly maintained in Room 207. The bedsheets smelled like cigarette smoke, and the business meeting that day turned into a disaster.

Raj·2 μήνες πριν

“Not worth the rating it has on booking.com”

The staff were polite and helpful, and the hotel’s proximity to the VFS Office was convenient. Unfortunately, the room looked nothing like the photos; water leaked from the bathroom basin and clogged the shower, and the overall décor felt old and worn out.

Andycool2009·2 μήνες πριν

“A V O I D it at any cost !!!”

There was nothing positive to mention. The room was super smelly and dirty, the staff were aggressive, and the receptionist forced us to give a “10” review at checkout, making me feel unsafe for a moment. Wifi was poor and unstable, and it’s clear that most reviews are fabricated—avoid at all costs.

Antonios·2 μήνες πριν

“Not comfortable”

There was nothing worth noting. The rooms were small and smelled bad.

Osama·3 μήνες πριν