“חוויה לא נעימה במלון -An Unpleasant Experience at the Hotel”
I’m disappointed with my recent stay because the room we got didn’t match my request; we were first given a family room that wasn’t what we asked for, then moved to another family room with a spiral staircase that also didn’t look like the photos and was hard and potentially unsafe to use. I had to book an extra room for a long time, paying more than necessary, and the hotel never replied to my complaints. On checkout I asked the service manager to inspect the room, compare it to the advertised photos, and try the staircase myself to see the safety issues. I received no apology, no refund, and no compensation for the extra room I had to book. This was a huge let‑down and far below the service I expected from a hotel of this level. The lack of response, accountability, and willingness to fix the problem only made things worse. I’m left with a very negative view of the hotel and won’t return. I hope the hotel takes this complaint seriously and offers suitable compensation for the extra expense and inconvenience.
Yossi2 μέρες πριν