Signature Inn Houston Galleria

The place was quiet and the location was good, but the pillows and towels left something to be desired.

Yvonne·Πριν μία εβδομάδα

It was clean and quiet, and once I found the right parking lot it was fine—lol, my best friend and I are just enjoying life at our age.

Dottie·2 εβδομάδες πριν

“I wonder if this hotel is saving it's nice rooms for people who don't book through Booking.com.”

The room was clean and the front desk staff was good, and the mini fridge even had a freezer. But when I stayed again, the room looked worn, with scrapes and missing floor pieces. The shower head sprayed poorly, as if the seal was bad or loose, and the bed made a metallic noise from its base whenever I sat or shifted positions. The TV worked but the picture was fuzzy, almost like static in the background. When I asked the office for an extra pillow, they handed me a lumpy one without a pillowcase.

Catherine·4 εβδομάδες πριν

The location near restaurants and shops was convenient. Towels and pillows needed an upgrade.

Yvonne·Πριν ένα μήνα

“If you need their support or assistance with anything, don’t count on them.”

I had car trouble on the way to Houston and sent a message to the hotel letting them know I might arrive around 4:30 a.m. The mechanic couldn’t fix my car in time, so I got to the hotel at 9:30 a.m. My reservation was fully paid, so I asked the receptionist if we could at least use the room to shower, since check‑out was at 11:00 a.m. I was traveling with my husband and our 3‑year‑old son, exhausted from staying awake all night, and we also had a consulate appointment, so a shower was essential. The receptionist denied us access and said we’d have to pay an extra $32 for a room. I was disappointed because the reservation was already paid and we would have checked out by 11:00 a.m. anyway, so I felt I’d wasted money. They never responded to the message I sent about my late arrival. For this reason, I cannot recommend this hotel. If you find yourself in an unexpected situation, don’t expect much support or understanding from them.

Virgine·Πριν ένα μήνα