“Very unorganized, unprofessional and unresponsive.”
The room’s layout and the location were good, but I had no luck getting a reply from the hotel after reaching out several times. I stayed from Wednesday the 4th to Saturday the 7th, and on Wednesday I was double‑booked; the front desk told me to contact Booking, which then sent an email to the hotel. The hotel said they would fix the double booking once they received that email. I also called and emailed the GM with no response. On Friday evening around 6 pm a staff member entered my room without notice, which startled me while I was sleeping. I was then called to the front desk to pay for the Friday‑Saturday stay, which I had already paid for. After paying, my key stopped working, so I had to return to the front desk for a new one. The experience was unpleasant, and while I’m willing to pay for the nights I stayed, I should not be charged twice for Wednesday.
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