They called it a fraud; I had no choice but to write this. The hotel denied my advance booking, claiming no rooms were left, even though I had paid online beforehand. My family of three arrived at 1 am with my wife and 7‑year‑old daughter. I had called the receptionist the day before and was assured we could check in anytime for an extra fee, but when we arrived the gate stayed closed and the reception staff, busy on his phone, told us to leave and offered no help for the night when transport was unavailable. The lack of coordination and the way they handled us was utterly disappointing. I would never recommend this place, especially since they sold rooms to people who paid extra on the spot.
Pradeep9 μήνες πριν