Inn On Arsenal

“Seeking refund. It was not worth the amount they charged for the room.”

I was greeted by staff who tried to fix the TV and handed me a new remote, but the door lock was broken and the desk clerk had to walk upstairs to let us back in while refusing to issue new keys. There was only one towel in the bathroom, I spotted a mouse, the phone didn’t work to call the front desk, and the TV stayed non‑functional until the remote was replaced. I had to keep walking back and forth to the front desk to resolve the key issue, and the clerk finally let us back into the room but said he couldn’t fix the keys, so we had to stay until checkout.

Gruen·Πριν ένα μήνα

The attached covered garage was a definite plus, but I was disappointed that the room price didn’t include a full continental breakfast.

Syd·2 μήνες πριν

“Good value for a one night, clean and comfortable stay.”

The room was spotless, the air conditioning worked well, and the bed was comfortable, yet the surrounding area offered very few options within walking distance.

Matthew·2 μήνες πριν

The building is fairly new and the staff are extremely friendly, with a coffee machine, hot water, ice, washing machines, and dryers available; you can request a hair dryer from the hall if needed. Unfortunately, without prior notice, I was assigned a basement room with a fake window overlooking a street grate, and there were numerous spiders outside the window. The sheets had crumbs, the bathroom was tiny with the toilet sharing a wall with the door and no towel rack, and overall the room smelled awful. There was only one light near the entrance and a small lamp on the nightstand, so I had to use my phone’s flashlight in the room. The bed made a metallic noise when I moved, and it was the worst accommodation of my trip.

Ilyginger97·2 μήνες πριν

“If you are in a tight pitch and need a clean room.”

The place was really clean and the water pressure was good, but the staff attitude was poor and there was no accountability. The mini fridge in our room leaked, and I had to call the staff over to look at it, but he just shrugged and said “eh.” I had to ask him for a towel to soak up the water. When I checked out, he said they didn’t provide receipts, so I had to request an email receipt, and only then could I get a printed bill. I paid $400 for two nights for a room with a leaky fridge and a TV that required YouTube and Netflix login, and I could hear every step or cough above me. The parking lot was weirdly narrow and tight, there was no breakfast, no microwave (only coffee and tea were served at the inn/motel), and I felt like I was bothering them as a customer.

Catherine·2 μήνες πριν