This is the second time we stayed at this hotel and we chose to return because we liked it—always clean, comfortable, and in a great location. The experience with one receptionist was terrible; he was not all of them. From the moment we arrived he was arrogant and aggressive about the rules. On Sunday, after a sports event, I was 10 minutes late waiting for the event’s closing information, and when I got to the front desk he demanded 100 pesos to let me take my luggage. I told him I only needed to take my luggage and he gave me the key, but when I went back down he again demanded 100 pesos. I told him that what he was doing was not valid because my friends were waiting for me at reception and I would have told them whether I would take my bags or stay. He followed me to the street and shouted that I should pay, and I said I would not pay because it was not valid. I believe there are cameras in the reception to verify what I say. The hotel itself is 10/10; that receptionist alone is 0. Everyone else was very friendly.
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