The owner was rude and cancelled my reservation at 9 pm on Friday while I was on the road. I had to rebook, and the owner claimed my 10‑kg dog was not allowed under the property’s policy, even though the dog weighs exactly 10 kg and is a non‑barking Shetland. At 10 pm the owners treated us poorly, saying the dog didn’t fit their criteria, and there was no scale to verify the weight. We had to find another pet‑friendly place during the holiday, and the booking site offered no support until Monday. The lack of professionalism from both the owner and the site is unbelievable. If pets are accepted, a scale should be present to enforce the 10‑kg rule. We booked a week in advance. Thankfully another pet‑friendly lodge in Itaguá welcomed us warmly, with an exclusive coffee table for our dog, courteous staff, and the owner. I definitely recommend the Remanso do Mar lodge in Itaguá—newer, modern, excellent coffee, prime location, fair policies, fully functional suite, and a pool. A better choice overall.
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