“Extremely disappointing”
We were greeted warmly and had breakfast, but this listing is completely misleading. It is far from a “luxury king size room” as advertised; instead, it’s a double bed in the owner’s bedroom filled with her belongings. She clearly moves out when the room is rented. The listing claims every amenity/facility (including 24‑hour desk, room service, spa), giving the impression of a hotel, but that’s not the case. Had we read more reviews, we wouldn’t have booked. The mattress was soft, the road outside was noisy until 2 am and again from 6 am, and we barely slept. At breakfast, two resident cats jumped onto the kitchen worktops and were allowed to stay. According to ChatGPT, a “Luxury King Size Room” is an upscale hotel room with a king‑size bed, spacious layout, upscale furnishings, and enhanced bathroom. We question how properties like this are regulated, as the information given is clearly misleading. After numerous emails to Customer Services and speaking with Karen, a representative, we have been assured that our complaint will be escalated.
Rod·9 μήνες πριν