OYO The Avenue

“Don't risk being cancelled AFTER you've arrived!”

I tried to check in and had to stand outside because we never got the code. I called OYO, and he said we were in Block B room 10, asked me to fill out a form that he would email me, and promised the code after that. I never received the form or the code, and then got an email that the booking was cancelled due to unforeseen circumstances, with a request for a full refund. This happened 45 minutes before the party we were attending, so I had no time to find another place and ended up changing in the car park. It’s disgusting that paid bookings can be cancelled like this with no recourse. People in Scunthorpe told me the hotel (more like a hostel?) has a contract with the local council to provide emergency housing, which takes priority over paid bookings. If that’s true, the property should be removed from this site.

June·Πριν ένα χρόνο

“Complete fiasco.”

Nothing it was closed no longer a hotel. Has been closed for months. Booked in March 2024. I was left stranded. Helpline would not accept my booking reference. Just a complete fiasco. Being left with no support from booking. Com. Shocking service

David·2 χρόνια πριν

“Shambolic from both booking.com and OYO.”

I travelled 100 miles to this hotel that I booked six months ago, only to be told it’s now a halfway house for council tenants. They took our money three days before arrival, and it was an absolute shambles, with OYO blaming and blaming OYO. I couldn’t get in.

Rob·2 χρόνια πριν

“Couldn't get into room with code. Don't book here”

I arrived at 8pm, no staff were on site, and the code to the room didn’t work. Because I’m not from the UK, I had to make an international call to the helpline. No one locally was contactable, so the helpline said they would resolve my problem in 24‑48 hours, which was unbelievable. I had to find an alternative hotel that night at a much higher cost.

Fiona·2 χρόνια πριν

I arrived at what could only be described as a drug den and found the room I had booked was already occupied by someone who fit in with her surroundings. I called the help line number and was told they would resolve the situation in the next 48 hours, leaving me and my mother to find an alternative for the night. I asked for a full refund and was told I had to wait until the customer support team contacted me via email. I advise anyone thinking about staying at any of their properties to seriously think twice!

Lucy·2 χρόνια πριν