“We stay here a lot , but very disappointed in service & early check in policy.”
The location and balcony overlooking the pool were nice, but charging $50 for early check‑in when our room was ready at noon was ridiculous; when we returned at 1:15 pm we were told we’d be charged $25 for a 45‑minute early entry, and the front desk wouldn’t let us in until after 2 pm, so we went wine‑tasting and only checked in after 4 pm. Room service also failed to clean our room or provide new towels; after a football game we returned at 11 pm and the room was still unclean even though we had left a “clean” sign on the door. Finally, after calling the front desk, Matthew apologized and sent us new towels.
Kathleen·2 εβδομάδες πριν