“I cancelled my stay due to the false and fraudulent information provided. I have been trying to get”
The facilities are excellent, the cleanliness is excellent. Fraudulent behavior - false information on booking sites, which are rapidly improving hotel quality. The hotel states the size of the rooms as 20 and 30 m2, in reality they are all only 12 - 15 m2. The hotel offers suite rooms, but there are none that meet the requirements for such a room type in the hotel. I received almost nothing of the declared items (shampoo, soap, etc.) Very bad - insufficient cramped common areas. Impossible to resolve the complaint (I resolved the complaint through the Jakarta Criminal Police, it took a whole day to get my money back). It would be a decent lower-end hotel if the sale of rooms wasn't accompanied by fraudulent practices and false information
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