“Nice design and location; not really 5-star service”
The Experimental sits in the Upper Marais, just a quick stroll from Paris’s charming spots. The design feels solid overall, and the spa—though compact—offers a nice jacuzzi and steam bath that’s a treat after a long walk. The staff were friendly and helpful, but not especially professional. Being a pricey 5‑star place, expectations were high, yet the hotel fell short. We arrived around 22:30 after a train outage and wanted something to eat, hoping for room service. The limited menu had nothing we wanted, and there was an hour’s wait for delivery. We ended up searching the town for food, which was tough since most places close at 22:00, and the reception staff (acting as concierges) couldn’t point us to an open spot. Breakfast and bar service also lacked professionalism. Don’t expect this hotel’s service to match the true 5‑star standards.
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