“Worst experience with FabHotel and Booking.com”
I booked a room from 22nd April to 24th April, but when I arrived on the 22nd I found no FabHotel at the address given—there was a different hotel there that told me we had no booking. Calling FabHotel’s customer service number, they claimed they had no hotel named “FabHotel Yendluri's Abode” and said they had no connection with my enquiry. The number they gave was always switched off; I tried to explain the situation and give all details, but they put me on hold for 5 minutes before hanging up with no reply. When I called again I was told I couldn’t reach customer care and had to email instead. I already paid the full amount for two nights and now I’m getting no proper response—this is incredibly frustrating. The chat said the property owner would respond in 16–20 minutes, otherwise the booking would be cancelled and refunded (message sent 22nd April 21.30 pm), yet there’s still no update. I need my refund now. I was left standing on the road after paying, which is the worst service and experience. It might be a glitch or miscommunication, but in reality there is no hotel for which I paid. Customer service says they didn’t receive any confirmation or payment when I called the FabHotel property number, yet they sent a confirmation email saying the room was booked. I don’t understand this communication. Never book FabHotel again.
Sowmya5 μήνες πριν