“Falta de higiene”
There was nothing I liked about the accommodation. The interior had cracked tiles and debris on the floor next to the reception area. Room 18 on the third floor, with no elevator, was cold, had no soap, and was dirty. There was also a serious hygiene issue with sheets that had pubic hair on both beds. After contacting the hotel, the only solution offered was that a cleaning company would come the next morning. Because I didn’t want to sleep on sheets with pubic hair, I decided to find another place. After two hours in the room, I requested a cancellation and refund due to the lack of hygiene, but I only received half back.
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