Kubu Sari Ubud

“discussting soaking ou and smelly toilet and dirty poil”

The location and gym were good, but the toilet flooded to the floor and the issue wasn’t fixed even after urgent requests; it was smelly and the pool was not clean. There was no way to resolve our problems during the stay, and we were asked to pay for something already paid while staff seemed to be misinformed about each other.

Tom·3 εβδομάδες πριν

“Nice scenery and room was good. Nice shower and bathroom”

Very nice place with a lovely view of some rice fields. The staff was very friendly and helped when needed. We wanted to book one more extra night and this was easy to fix.

Dennis·Πριν ένα μήνα

“No volveria”

The place was very pretty. The shower was completely clogged and every time you showered the room filled with water. The staff didn’t speak English and it was hard to ask about anything; there is no restaurant and it’s far from the city. Also, although it says there’s a gym, it costs an extra 40,000 rupias per day.

Marta·3 μήνες πριν

The fitness studio was 100/10—something I’ve never experienced in a hotel; the staff was very friendly and the pool area was amazing with a view of the rice fields. Unfortunately the room wasn’t very clean, the floor wasn’t swept and the washbasin and shower weren’t clean.

Lena·6 μήνες πριν

I was stuck outside even though I had told the staff I would be back later, so I had to sleep at a friend’s place! No way to contact anyone, a useless bell and phone number! I can’t understand how a tourist hotel like this has a curfew. The shower was clogged and broken, only one roll of toilet paper for 4 days even though it was requested, no housekeeping, nothing explained at arrival about any equipment, no blinds, the room was in bad condition, no shampoo or shower gel, no water bottle, staff were absent, I waited over 20 minutes for check‑out with no one showing up.

Noémie·6 μήνες πριν