“Una fregatura”
We booked a studio apartment with air conditioning, living room, bedroom, and bathroom, but when we arrived we were given a room without air conditioning. When we asked for information beforehand, we were told they saw a booking for a room, not an apartment, and then we were told that the person who had booked the apartment before us that same morning had asked to stay an extra night and they couldn’t remove them because they had already stayed a week; we had booked several days earlier, so they could have moved that person to another room and given us the apartment we had booked, but they chose to give us a different, no‑better solution. The room’s windows didn’t close and had drafts of a couple of centimetres between the frames. The only way to cool the room was a fan placed above the bed that, when we turned it on, made a lot of noise and seemed about to fall because of its movement. Moreover, the photos they posted did not reflect reality; the pool looked very nice but the water was dirty and cloudy. In the end we decided to leave and find another accommodation. We have not yet received a refund despite it being their mistake. The only positive thing was the staff member who, after realizing the solution offered to us was a downgrade, told us we could have free breakfast the next morning (even though we had asked for it as a compromise). Even the owner (or whoever seemed to be the owner) eventually offered to escort us to the new lodging.
Cristal·2 μήνες πριν