Marriott Cancun, An All-Inclusive Resort

“Muy dificil de superar!!”

The staff were fantastic, friendly and always eager to help and pamper us; the facilities are gorgeous, and the double‑bedroom room comfortably housed three adults and a child, with daily cleaning before noon; the dinner restaurants were delicious and we always secured reservations thanks to the concierge team; the pool was spacious with plenty of chairs, the bars served good cocktails, the cevichería was superb for seafood lovers, La Isla offered fresh pizza and tasty ice cream for the kids, the Jacuzzi/hot tub was a delight as the evening cooled, there’s a burger, pie, and milkshake restaurant worth visiting, and the sport bar is nice for ending the night with a beer and tasty snacks; overall it’s a very safe place, my 7‑year‑old had a blast, and my elderly parents were amazed by the kindness of everyone, especially Chef Gustavo who brought us lovely treats wherever we were, even on check‑out he gave us snacks at reception; they’re the best. In the end, even after losing the bracelets, they offered drinks and food from nearby restaurants at reception, something not common in many hotels. We’re thrilled we chose to spend a bit more for this experience, and they mentioned it would be beautiful for Christmas or New Year, which inspires us to plan a return. I forgot breakfast, which was delicious, and the Mexican food section was very tasty; the toboggan and the slow river ride were fun for all ages. The downside is that the pool bar closes at 6 pm and the pool at 8 pm, so if you want to stay longer you have no drink options, but that’s how the hotel operates after 6 pm when people head to a good culinary experience.

Cascante·Πριν ένα μήνα

“No rest for the wicked”

I wouldn’t recommend this place in either low or high season; after traveling worldwide and staying in both all‑inclusive and regular hotels, I expected a $4,000, 8‑night stay to be much better. It was a horrible experience, far below expectations, and paying that much felt like a bad decision. Each day brought a new “enhancement” that made us regret choosing this hotel. It felt like an ocean cruise: surrounded by water but no swimmable ocean access, pools, drinks, or genuine entertainment. Cancun Airport was chaotic with 15 competing taxi booths shouting for attention; Prestige Transportation gave us tips to avoid scams and find their reps, costing $25 per person one way. Despite paying $500 per night for an all‑inclusive beachfront view, the front desk immediately offered a $50/night room upgrade and another $50/night for a premium minibar. For $400 over 8 nights, I could drive to the nearest liquor store and join AA. Drinks were already included at restaurants, yet upselling continued everywhere: $185 massages, $70 New York steaks, $112 Tomahawk steaks even at the sushi spot. The room smelled of mold from humidity; the shelves had a 1950s vibe, one was chipped, and we never unpacked our clothes. The all‑inclusive bracelet was sharp and hard, almost cutting me while showering. Breakfast was poorly communicated; we only learned three days before leaving that the random hut was actually serving it. Lunch was in an open‑air hut that was basically a bird sanctuary, with food exposed as birds flew around and left their “contributions.” We avoided open food and used only closed containers. The Cevichería was good but still had the bird issue. Forks were placed directly on tables with only a cloth napkin beside them. We skipped Delphina after discovering the “Mediterranean” restaurant served Oklahoma burgers and nachos for lunch. The Marriott Experience app was useless; restaurant info and menus were outdated. Room cleaning was excellent, except for the odd habit of wrapping my charging cables into perfect circles, forcing me to unwrap them each time—normally funny, but with everything else it became frustrating. The room key failed twice; the second time, security needed 1 hour and 15 minutes to unlock the door and replace the electronic lock. The beach was unusable due to seaweed season; I tried swimming twice and gave up. The pool was clean and well‑maintained, but towels were inconsistent: some days clean, others smelling bad with visible stains. Relaxing was nearly impossible because staff constantly approached guests with offers for workouts, beach stretching, photography, card tricks, pool basketball, salsa lessons. The room was not an escape either; smoke from the pizzeria got trapped under the hotel dome, creating a burning‑paper smell. Around 4 pm, loud music started; it turned out to be a dance class, followed by club music at the pool while mostly middle‑aged couples and families with children tried to relax. Eventually, everything added up. Despite the high prices, guests left towels on stairs, abandoned cups and drinks around the property, and left room‑service plates outside their doors, creating another bird‑feeding opportunity. And this was during low season, with the hotel operating at only about 10‑15 % capacity.

Ian·Πριν ένα μήνα

“Divina”

It’s beautiful, but there’s no dance night.

Hildelisa·Πριν ένα μήνα

The entertainment staff was amazing, the restaurant staff was also amazing, and most importantly the kids club staff for our 7‑year‑old daughter were the best; they made her feel right at home and she was ready to leave when it was time, so we’ll come back.

King·Πριν ένα μήνα

“Don’t go! There are better options out there!”

The hotel was tidy overall, though the rooms didn't match the cleanliness of the other areas. The check‑in took forever, and the front‑desk lady charged my card several times, finally adding a “security deposit” for damages even though the room was flawless. I had to email the finance team—Kevin and Robert—for a month, then dispute the charge with my bank after they stopped replying. I've never faced such a bad customer‑service ordeal elsewhere, so steer clear if you value your time. The nightly shows were also consistently dull.

Monica·Πριν ένα μήνα