“اسوء اقامة عشتها بحياتي من حيث السعر وجودة الغرفة ومشكلة الكهرباء وتعاملهم مع هذه المشكةا”
The only thing that could justify them was that I was a fool who didn’t read reviews. The room didn’t deserve a five‑star rating or the price, and the whole situation was a nightmare. I returned to the hotel at 1 a.m. to find the electricity cut off and everything cold; they told me to go to the fifth floor with a mobile phone. When I asked if the air‑conditioner worked after climbing five flights of stairs, they said no, even though Marrakech was hot and I had a chest problem. They had a notice for customers about a four‑hour power outage, but the reception never mentioned it. I booked and paid through Booking, and no one told me anything. Now I’m writing this review while standing in the dark lobby for an hour, asking the on‑call manager to return my money or talk to me; they say they’re sleeping and can’t do anything until the power comes back. It’s infuriating. A five‑star hotel that only cares about the money? The management doesn’t even apologize in such circumstances. It’s disgusting.
Abdulrahman·Πριν ένα μήνα