The room’s furniture looked nice, and the night‑shift receptionist was the only polite, helpful English speaker. However, I was handed a standard basic room without windows or a balcony instead of the superior double room with balcony that I’d booked. The front‑desk staff were rude—one woman didn’t speak English and wouldn’t read my Google‑translated messages, demanding money or my passport before letting me see the room. When I found out the room was basic, they claimed it was occupied and moved me to a superior room the next day. The daily‑shift receptionist from 2 pm onward was also rude and ignored my requests for Wi‑Fi, an extra chair, or a towel, shouting at me in front of others. Wi‑Fi was never available in room 501, only outside. The worst part was mice in the room; a security guard caught one and tossed it out the balcony, only for it to reappear. I discovered my bananas were bitten by mice overnight. I reported this to reception and demanded a room change, which they eventually provided, but the stay was the most disgusting experience in Vietnam. I stayed because I had already paid and didn’t want to argue, and I was too busy to relocate.
Tania9 μήνες πριν