Swiss-Belexpress Yogyakarta

Very nice hotel

Daan·2 μήνες πριν

“⭐ Una experiencia lamentable, tanto con el hotel como con la gestión posterior de Booking.com”

We chose this place because we had stayed there before and liked it. But the room we requested didn’t match what we got, we had to pay an extra 800.000 IDR, and the bathroom of the new room had fecal residue. The extractor fan made constant noise for all four nights, and the TV had no internet. After the claim, the follow‑up was disappointing: I sent all requested documents and still haven’t received a solution. I’ve been a customer for decades and hold Genius 3, the highest level in your program. This experience was especially disheartening. The problem started before we arrived. On 23 June, we contacted the hotel early because we’d been there the year before and wanted to book the same room. First we tried via the website, but got no reply. Finally we used WhatsApp. The hotel identified our previous stay and told us which room we’d occupied. Based on that, we made the new reservation. When we arrived, we found a considerably smaller room. The hotel confirmed our past stay, and to move to a larger room we had to pay 800.000 IDR extra. We kept the receipt and all documentation. Then the real unpleasantness began. When we entered the new room and went to the bathroom, we found fecal residue that hadn’t been cleaned. It’s hard to imagine something more basic than delivering a properly cleaned room to a guest. For four nights we also had to endure continuous noise from the bathroom extractor/fan, 24 hours a day, which couldn’t be turned off. I have a video where it can be heard perfectly.

Mr·2 μήνες πριν

“Good value for money and location but your sleep might get disturbed by the leaking sound from other rooms”

Location and price are fine, but there were leaked sounds coming from the other rooms.

Fitryan·2 μήνες πριν

“Decent”

The restaurant, lobby, and lift were good, but the bed was hard, the room was small, and we ran out of toilet paper and body soap frequently.

Kyle·2 μήνες πριν

The Wi‑Fi was very slow and the air conditioning barely worked; the room looked nothing like the pictures or the website, which used AI, and that was a big disappointment when we checked in.

Haziqah·3 μήνες πριν