The Westin Charlotte

The hotel was close to the stadium, but the sliding bathroom door was odd.

Chris·5 μέρες πριν

“For the price I paid for the room I would expect more.”

The room was nice and close to our venue, but when we arrived there was no clear spot to pull up for check‑in; the staff shouted at me to move my car when I tried to get a valet, claiming I couldn’t sit in that spot because a car was parked in front of me with no driver, and I told her I was trying to get a valet; she insisted I move, but I couldn’t because the cars wouldn’t stop and she offered no help to clear a spot; a valet eventually came and took my car; we arrived at 3:00, knowing check‑in was at 4:00, and after a long drive we were fine with waiting; the line at the front desk was very long; I checked in around 3:30 and the woman at the counter said they would call me when my room was ready; I received a call at 4:10 that my room was ready; I walked to the side of the counter and the woman told me I had to get back in line; the lines were still long and I had to wait another 15 minutes to get my room key; we were hoping to get into our room at 4:00 so we could change after the long drive and get ready for our concert; my daughter and two grandchildren were with me; I was disappointed that no one offered an apology or anything for the inconvenience; I paid $640 for one night at the hotel; I would have expected at least a voucher for breakfast or a coffee from the coffee shop as a small gesture.

Fries·2 εβδομάδες πριν

“It was ok but expected better for the cost.”

The location was good, the room was good, and the bar area was nice. For the price, there was no water in the room, cleaning was just the bare minimum to keep it tidy, and there was no bell on arrival.

Iain·Πριν ένα μήνα

“Great experience, would stay again.”

The staff at the lobby, front desk, and bar were very friendly and accommodating. The parking garage is hard to navigate and needs better signage and a smoother exit flow; the parking attendant was rude. I wish there was a pool.

Lori·Πριν ένα μήνα

The staff were friendly, though the sink leaked; maintenance arrived within minutes to fix it.

Erika·2 μήνες πριν