“Mancanza di assistenza e comunicazione con la struttura poco chiara”
The property’s quiet location, away from chaos and any noise, is a plus, and the beds were comfortable. Reading the positive reviews, I expected much more in terms of cleanliness, which left a lot to be desired. During my stay I also encountered a lack of hot water; I requested immediate assistance from the staff and never received a response until after I filed a complaint at the end of my stay. The hotel gave me contradictory explanations about how assistance works, initially saying they don’t respond outside reception hours, then claiming their phone number is active 24 hours a day, but WITHOUT SPECIFYING HOW TO CONTACT THEM. Moreover, I couldn’t find clear information on contact hours or the limited availability of assistance on the booking page or their official website, as they claim. I must note that the water resumed the next day, not shortly after, as the hotel had said. The evening/night of my assistance request I was left without hot water and with total indifference from the hotel itself.
AntonioΠριν μία εβδομάδα