Extended Stay America Suites - Los Angeles - Torrance Blvd

The rooms were spotless and everyone on the staff delivered excellent customer service. I have nothing negative to mention.

Ανώνυμος·3 εβδομάδες πριν

“Front Desk Customer Service 0/10”

Monique at the front desk was amazing, and the maintenance guy was great too. Felicia at the front desk needs an attitude adjustment; she is rude and the team she manages (minus Mo) reflects that. I kept encountering problems—TV not working, hot water not working, refrigerator not working, a roach in the room—and each issue met hostility and attitude from the front desk. One gentleman was absolutely helpless and literally said, “this isn’t a problem you should bring down right now. Try again tomorrow.” A short Hispanic lady was also rude and needs an attitude adjustment. The front‑desk staff made this stay absolutely horrible. I’ve never seen such an unhappy staff; it makes sense if Felicia is their manager. The only good thing about this place is the price. Remember you get what you pay for; it’s cheap for a reason.

Briana·3 εβδομάδες πριν

The rates were really affordable. The elevator and the rest of the building carried a strong foul odor.

Carrillo-medrano·3 εβδομάδες πριν

“It was okay, staff needs better customer service”

Affordable and clean. Monique at the front desk is amazing!. The short hispanic lady with curly black hair at the front desk is so rude -0/10 customer service skills. I wish i knew her name

Briana·Πριν ένα μήνα

“Not worth $150. It was worth $25. Worst Hotel ever. Did not have shampoo.”

Zero. The floor was sticky, worse than a Motel 6. No shampoo, cabinets chipped, smelled like cat pee. Pipes had burst and they were relocating other guests when we checked in. It is the grossest hotel room I have ever stayed in. We left at 3:30 am just to get out of there.

Heidi·Πριν ένα μήνα