“Poor communication from management. No maintenance staff over the weekends. No hot water.”
The staff were pleasant, but on the first night there was no hot water; the next available room also lacked hot water, so I didn’t shower that night. Throughout the next day nobody could fix it, and they offered another room that also had no hot water. I showered but avoided washing my hair to avoid catching a cold. I was distraught the following morning because I had to attend a memorial I had come for, and I checked out after that. I requested a refund for my fully paid reservation, including the miserable nights, but only received CAD 379.27 of the CAD 684.83 I paid. I have called for the full refund and no Hilton manager has returned my call; I have not received a full refund.
JuenleeΠριν ένα μήνα