“Bad choice we made.”
We arrived at the booked check‑in time, but the room wasn’t ready. We had booked it the night before for a 12:00 PM check‑in, yet the same room was occupied by another guest from the morning until noon. Consequently, the room was neither cleaned nor ready, and we were forced to wait outside for over an hour. Luckily a nearby beach let us pass the time; otherwise we’d have had nowhere to stay. Even after returning from the beach after an hour, they still didn’t give us the room and made us wait again. It’s ridiculous and totally unacceptable. While we waited, another customer was also waiting and complaining about the same issue. Customers are being misled this way. We’re frequent travelers and have never had such a bad experience at any hotel or resort.
Prasad5 μήνες πριν