The rooms were pretty clean and nice, but before my trip they tried to change my dates, even though they were unavailable when I booked through the app. Later they said they could keep the dates, yet a day before arrival they attempted another change, claiming no electricity or water—hard to believe. They offered a gloomy spot that looked like a basement, with no other option for five people, two of whom were minors. The next day, at the facilities, a cleaner was making a bed in what was supposed to be our room, still without power or water. Showering for two days with very cold water while a 5‑year‑old was with me, and they scolded me for mentioning it earlier in Spain (which is false, since I have the timestamps of the messages and they responded only when I was not on their premises). They only cared about when I left. When I asked for a refund for the night I didn’t stay, they didn’t understand why. The management was terrible, the service was awful, and I don’t recommend it because you can’t feel at ease with your reservation.
Gonzalez·Πριν ένα χρόνο