Hyatt Regency San Antonio Riverwalk

“Couldn’t stay, terrible customer service.”

Nothing! We booked this hotel before our trip to SeaWorld and spent over six hours in the hot sun. When we checked in at 6:35, the front desk clerk had to confirm the room was ready. After waiting 15 minutes, he told us the room was not ready. We were exhausted and decided we couldn't wait for cleaning, so we walked down the street and paid for a different hotel with phenomenal customer service. I was very disappointed with Hyatt, especially since my kids were looking forward to swimming and relaxing. If you allow late check‑outs, be mindful of guests who have already booked and expect to check in at the official time of 4:00. Do better, Hyatt! The front desk clerk didn't offer us anything while we waited—no drinks, nothing—while other staff were handing out wine and water like candy.

Clay·3 εβδομάδες πριν

“My wife and I enjoyed the stay.”

I loved how close the hotel was to Riverwalk, but the only downside was the first‑floor room by the alley where you could hear the sanitation crews emptying the dumpsters.

Galen·Πριν ένα μήνα

The bed was very comfortable, and the rooms were very clean. We will definitely stay there again.

Danielle·Πριν ένα μήνα

“It was a beautiful and quick staycation I enjoyed with my husband.”

The elevator dropped us straight onto Riverwalk, but there was no full‑scale restaurant on site.

Tamara·Πριν ένα μήνα

“We really enjoyed our stay and the location on the Riverwalk can’t be beat.”

The hotel’s legendary location and overall quality impressed me, and the staff were well managed and very friendly; nothing else comes to mind.

Charles·Πριν ένα μήνα