Avenue Hotel

“Не дружелюбный персонал”

The staff was disappointing. I arrived around 11:00 and asked if early check‑in was possible; the reception said I’d have to pay 50 % of the room rate for that. I decided to wait for the standard check‑in time. Then I asked for a towel from my room to go to the beach while I waited, and the receptionist looked at me with a huge surprise and said, “We don’t give out towels.” That attitude seemed quite odd. The location is also not ideal; the centre and the beach are far, so it’s inconvenient without a car or taxi. The weather tomorrow is fine, but the coffee is only non‑filtered, and beans are sold separately. Overall, the stay was marred by the staff’s attitude and lack of basic flexibility.

Egor·Πριν ένα μήνα

“And in the bathroom was bad smell”

The location was great. The room was on the attic floor and there were no elevators.

Olga·Πριν ένα μήνα

We stayed at this hotel only for the first night upon arriving in Burgas. It is 10 minutes from the airport. The rooms were spacious and comfortable. The buffet breakfast was abundant and met our expectations. Nothing else to add.

Andrea·Πριν ένα μήνα

“Компромисно”

The location is good with everything nearby. The reception staff are very courteous and responsive. The beds are large, and many rooms have balconies. IMPORTANT: Hotel Avenue is the old wing, and the new 4 * hotel opposite it is called Avenue Deluxe! Hotel Avenue has renovated deluxe rooms that are in very good condition, but the overall feel is that of an older hotel with slightly worn common areas. I recommend staying at the new hotel, where I moved and was extremely satisfied! Three things really ruined my stay, so I give a 7: 1) Terrible internet! They moved me from the 4th to the 2nd floor to be closer to the router, but the internet is just awful. I don’t know why it’s advertised as High speed. It’s only fast at reception. 2) Every morning between 8‑8:30 the housekeeping staff raise the noise to the maximum with all kinds of methods—pushing carts, running vacuum cleaners in the corridor, shouting/high‑volume talking about work processes, etc. It’s impossible to sleep. 3) An unpleasant cigarette smell in the toilet.

Maria·Πριν ένα μήνα

The toilet was full of water, and there was no toilet paper.

Gurgun·Πριν ένα μήνα