“UNHAPPY CUSTOMER”
The front desk associate was rude, condescending, and obnoxious. We had an email confirming we could check in early, yet the African American lady argued with me in front of customers having breakfast that morning, claiming she had no written notice and that we couldn’t check in. She yelled at me in front of everyone and I felt humiliated. I reported her but didn’t get her name; she is of African American descent. This happened between 7:45-8:30 am. She needs to be reprimanded, fired, or required to take a customer service course because that treatment is unacceptable. I’m a dialysis patient and was there for a kidney transplant appointment/evaluation; my family and I were exhausted and wanted to rest and freshen up. I will never recommend this facility. If the front desk associate behaved like that, I can only imagine the rest of the staff. With regards, a very unhappy customer! We left and found another facility that accepted us and stayed there until Tuesday, August 4th; their staff were amazing and incredible.
DiazΠριν ένα μήνα