Hampton Inn Memphis-Poplar

“Low quality”

I checked out and noticed no housekeeping, the pool was shut, elevator floor lights were out, and the lawn around the building was poorly maintained.

Winnard·Πριν ένα μήνα

The air quality was awful; I came home sick, it was very stuffy and smelled of mildew.

Kathryn·Πριν ένα μήνα

“Choose a different place to stay”

The beds were comfortable. There were several food options on the street. Wow, where do I start. The day we checked in, it was 97 degrees and humid in Memphis. One of the reasons I chose this hotel was the pool.when we got there we got ready to go and enjoy the pool. We found that it is covered and not in service.there was no mention of this , or at check in. On the way back to the room, my son wanted to check out the exercise room.when we got there we saw a note on the door that said it was closed for maintenance.the inside of the room is completely trashed. It is not closed for maintenance.it looks to be closed permanently, as does the pool.again no mention of the exercise room being closed on Booking. com or at check in. When I travel, my preference for hotels is Hampton Inn as they are normally very clean, and quiet with good amenities. This hotel is the exception. This hotel is not clean. The hallways have dirty carpet and walls in desperate need of a new coat of paint. The room we were assigned (2 queen bed room) was TINY. It was actually hard to get in the door and down the little entryway to the main part of the room with my luggage in tow. The room had a door connecting it to the next room. Around 10 or 11 pm a family was assigned the room connected to ours. The kids were screaming and yelling in the room and it sounded like they were in my room, it was so loud. They finally settled down around midnight only to start back up around 6:30 in the morning. Normally at a Hampton Inn I'm not able to hear my neighbors, not here.I heard all the hallway noise from the rooms around me. In the middle of the night, someone was at our door trying to get in.Wiggling the doorknob, pushing on the door etc. luckily we make a habit of securing our door beyond just the door locks.this habit, I believe, saved us from having a problem that night. I would NOT recommend this hotel

Sandra·2 μήνες πριν

“It was awful and disappointing, find somewhere else.”

The only positive think I can say is there was a nice gentleman at the counter when we arrived. It was a horrible experience and it reflects on both and this hotel. The pool had been down for months before we booked our stay and there was no mention of it when I booked. The gym was closed too. The overall facility needed upkeep and looked run down. We had a broken door that opened to our fridge and particle board was destroyed and chewed up. The communication was horrible too. I have yet to receive a response and in the 4x that I called prior to our stay I was never able to get ahold of anyone. This experience was awful and I am reluctant to ever stay in a Hampton Inn again regardless of location

Alissa·2 μήνες πριν

“Wouldn’t go back. Probably will never stay at another Hampton Inn.”

The location was decent, but the place was not clean and very run‑down. The A/C was extremely loud, sounding like a hot‑rod parked outside the window. We were put on the first floor so we couldn’t open curtains; I could have reached out the window and touched the car parked there. Flies were on the food in the breakfast area.

Don·2 μήνες πριν