“Леко разочаровани”
The rooms were cleaned regularly. We stayed at this hotel for the second time, but this experience was quite disappointing. The manager’s attitude left a bad impression; we expected more attention, responsiveness, and professionalism. Although the rooms were cleaned, the air‑conditioner didn’t work, and our complaint about it received no proper attention from the manager. We believe it is completely unacceptable to be left in a room without a functioning air‑conditioner at outside temperatures of 28 °C, without adequate measures taken to resolve the issue. Comfort and attitude are just as important to us as cleanliness. Unfortunately, this time the hotel did not meet our expectations, mainly due to a lack of commitment and understanding. We hope serious attention will be given to similar situations, because good service is proven not only when everything is fine, but also when a problem arises.
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