“Extremely stressful due to new child trafficking policy when child's last name different from yours”
The room itself, when we are allowed to stay there, was very comfortable and clean as was the lobby area. The location was fine and quiet for London. When we came back from ABBA Voyage at 9pm to check-in, having dropped off our bags earlier and before check-in was available, the staff member was not friendly and said I would need ID for my child as she doesn’t have the same name as me or I could not stay due to new child protection rules made up by ACCOR. She explained it was a new rule they and I had to have her passport or birth certificate, neither of which I had with me as we traveled from Scotland by train. They made me feel like a suspect, and in the end accepted ID sent from my partner which I then had to send to a random ACCOR email address to which I had no response. This was an EXTREMELY stressful interaction and made me feel like a suspect because, as the woman on the front desk in the morning said, “we would only ask people where it looked suspicious”. What if you are divorced/separated/decided not to take partner’s name/etc. If we had been sent out at 10pm and I was a child trafficker, how has this policy helped the child? They would just find another hotel room or park. Has anyone thought through this policy? I was told I am the first UK person they have encountered with this new rule, and as the others traveled internationally so they had the passport. Why didn't they send a clear email request explaining this unusual ID check as a clear requirement when you book with a child? Apart from that, the balcony looked onto a group of homeless people in the square, so we didn't want to sit on the balcony. Breakfast, which I hadn't pre-booked with them, was expensive, with a £5 bottle of still water and around £15 for 1 plate of pancakes
Elizabeth·Πριν μία εβδομάδα