Κάθε δωμάτιο διαθέτει Air conditioning, Flat-screen TV, Free Wifi, Private bathroom, Pool view, Balcony, Terrace, Toilet paper και 5 ακόμη
52 m² · 4 twin beds
Κρεβάτια 7.5/10 · το αναφέρουν 2 επισκέπτες
56 m² · 4 twin beds · Σουίτα
Κρεβάτια 7.5/10 · το αναφέρουν 2 επισκέπτες
44 m² · 1 twin bed
Κρεβάτια 7.5/10 · το αναφέρουν 2 επισκέπτες
44 m² · 1 full bed
Κρεβάτια 7.5/10 · το αναφέρουν 2 επισκέπτες
“This entire experience has been my worst hotel booking decision, poor service and safety concerns.”
The location is the only positive aspect. I booked the hotel and arrived at the scheduled 2:00 PM check‑in time, only to be told that my room was not ready and told to just hang around the premises. Shockingly, the room was still unavailable until 5:00 PM, a three‑hour delay with no proper explanation, accommodation, or compensation offered by the staff. Throughout this ordeal, the hotel staff showed a complete lack of helpfulness, friendliness, and basic customer service care, showing no concern for the inconvenience caused to me and my family. When I finally had the opportunity to see the room and property, I was extremely disappointed to discover that the actual condition of the room and environment was significantly worse than what was portrayed in the images on the booking app. The property appeared neglected and did not match the advertised photos, which clearly constituted false advertising and misrepresentation. Even more concerning was the presence of numerous guests, including Indian and Chinese customers, openly smoking throughout the property in what was supposed to be a smoke‑free environment. Additionally, there appeared to be suspicious activities taking place that raised serious safety concerns. As a parent traveling with small children, I felt the environment was completely unsafe and unsuitable for my family. Given these unacceptable conditions, I made the difficult decision to cancel my reservation, regardless of whether I could receive a refund. Unfortunately, I had made the mistake of selecting the full prepayment option rather than the pay‑at‑hotel option when booking. When attempting to cancel through the app, I was presented with two options: Option 1 allowed cancellation with a refund claim but required confirmation and approval from the host hotel, while Option 2 offered cancellation with no fee returned. I naturally attempted Option 1, hoping the hotel would understand the severity of the situation and approve my refund request. However, the hotel responded by refusing the refund, stating that because I had chosen the prepayment option through the app, they could not process any refund. Furthermore, there was extremely poor cooperation between the hotel and the booking platform, with the hotel staff claiming they had not yet received any payment from the booking platform or from me directly, which contradicted my payment confirmation.
“This entire experience has been my worst hotel booking decision, poor service and safety concerns.”
The location is the only positive aspect. I booked the hotel and arrived at the scheduled 2:00 PM check‑in time, only to be told that my room was not ready and told to just hang around the premises. Shockingly, the room was still unavailable until 5:00 PM, a three‑hour delay with no proper explanation, accommodation, or compensation offered by the staff. Throughout this ordeal, the hotel staff showed a complete lack of helpfulness, friendliness, and basic customer service care, showing no concern for the inconvenience caused to me and my family. When I finally had the opportunity to see the room and property, I was extremely disappointed to discover that the actual condition of the room and environment was significantly worse than what was portrayed in the images on the booking app. The property appeared neglected and did not match the advertised photos, which clearly constituted false advertising and misrepresentation. Even more concerning was the presence of numerous guests, including Indian and Chinese customers, openly smoking throughout the property in what was supposed to be a smoke‑free environment. Additionally, there appeared to be suspicious activities taking place that raised serious safety concerns. As a parent traveling with small children, I felt the environment was completely unsafe and unsuitable for my family. Given these unacceptable conditions, I made the difficult decision to cancel my reservation, regardless of whether I could receive a refund. Unfortunately, I had made the mistake of selecting the full prepayment option rather than the pay‑at‑hotel option when booking. When attempting to cancel through the app, I was presented with two options: Option 1 allowed cancellation with a refund claim but required confirmation and approval from the host hotel, while Option 2 offered cancellation with no fee returned. I naturally attempted Option 1, hoping the hotel would understand the severity of the situation and approve my refund request. However, the hotel responded by refusing the refund, stating that because I had chosen the prepayment option through the app, they could not process any refund. Furthermore, there was extremely poor cooperation between the hotel and the booking platform, with the hotel staff claiming they had not yet received any payment from the booking platform or from me directly, which contradicted my payment confirmation.
