“Fabulous location, amazing views.”
We’ve stayed at the Grimaldi for over 25 years and always loved it, but last year’s new owners seemed to be still getting used to things, so a cold shower was just a teething issue. This year, however, it feels like the new owners aren’t paying as much attention or staying involved as they should. Before we arrived, calling anyone was a nightmare; at check‑in we were handed keys and an entry code, but no one was on site for the rest of our stay. A handwritten note on the restaurant door and main entrance said the owners were on holiday, yet nothing was posted online or on the answering machine, which would have been helpful. Breakfast was unavailable because the restaurant was closed. We booked a two‑night stay in October and an extra night on 1 November, but during those two nights the bed wasn’t made and bottled water, a nice touch, was no longer supplied. With so many Airbnb options, hotel guests expect a different experience.
Maricarmen11 μήνες πριν